Refund and Returns Policy

At Bobbi Brown, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Return Eligibility
We accept returns within 60 days of delivery. Items must be unused, unopened, and in their original packaging to qualify for a refund or exchange.

2. How to Start a Return
To request a return, please contact our customer support team at [email protected] with your order number and a brief explanation. Our team will provide return instructions and authorization.

3. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.

4. Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds will be issued to your original payment method within 7–10 business days.

5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 7 days of delivery with photos and order details. We’ll arrange a replacement or refund as soon as possible.

6. Non-Returnable Items
For hygiene and safety reasons, certain items such as opened beauty products, gift cards, and promotional items cannot be returned.

7. Contact Us
If you have any questions about our return or refund process, please reach out to us at:
Email: [email protected]